State Farm® Insurance Agent Natalie Mathews

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Pedro Montes

February 7, 2025

5 out of 5

"Great customer service, the Best team of swflorida. 100% recommended."

Ryan Stevenson

February 6, 2025

1 out of 5

"Had a negative experience with another agent, so we switched to Natalie. Worst mistake ever - she just took over $1200 from our bank account without authorization and refuses to refund it. Beware of doing business with Natalie or State Farm."

We responded:

"Thank you for sharing your concerns. We take situations like this very seriously and strive to ensure all transactions are transparent and authorized. I’d love the opportunity to look into this further and resolve any misunderstandings. Please contact me directly at me 239-319-0388 so we can review the details and find a fair resolution. Our goal is always to provide honest and reliable service to our clients."

neil kitchen

January 24, 2025

5 out of 5

"Simple and quick very nice and knowledgeable person"

Barbara Reed

January 9, 2025

5 out of 5

"This agency always answers phone calls promptly and the agents are very helpful and courteous. I would highly recommend this agency."

We responded:

"Thank you for your kind words. Thankful to have great clients like you and Larry"

Mahmoud Baali

December 24, 2024

5 out of 5

"Kelly was very helpful today, I really appreciate her helfull."

We responded:

"Thank you for being a part of our State Farm family Mahmoud. We appreciate your business and look forward to serving you "

Kasey Mendiola

October 18, 2024

5 out of 5

"I love that whenever I have questions or concerns Kelly is so helpful and knowledgeable! She helped immediately and within minutes I got to send my updated policy to my bank! 10/10 :)"

Mark Coon

October 4, 2024

5 out of 5

"Very prompt on getting my insurance moved over to my new vehicle with new cards, nice job"

janyoga metzler

October 2, 2024

5 out of 5

"Erika was very friendly:helpful and professional"

sydney cunliffe

September 20, 2024

5 out of 5

"loving this state farm branch! they’re always super nice and helpful whenever i call and made adding my new car to/removing my old car from my policy a breeze!!! thank you so much! (:"

Shawnna Horn

September 12, 2024

5 out of 5

"Great customer service!"

jennifer schramn

September 9, 2024

5 out of 5

"I’m very pleased with the service and relationship I have with my State Farm agent(s). They are very responsive and always pass on the available discounts as able. Thanks, Erika! You are so professional and a delight as are Natalie and Josh, whenever I call."

We responded:

"Thank you for your kind words! We're glad you had a positive experience with our team. If you need any further assistance, just let us know!"

Carolyn Christopher

September 1, 2024

5 out of 5

"It is a pleasure working with Natilie Matthew’s. Always positive results"

We responded:

"Carolyn, thank you so much for your kind words. We are very lucky to have you as a client. "

Sharon Koplik

August 29, 2024

5 out of 5

"Nice, polite, professional people. They gently asked if they could offer any additional insurance products, above and beyond what we already have. Just the right amount of "sales effort." No pressure."

We responded:

"Thank you so much Sharon. We are lucky to make sure we are properly protecting you. Thank you for being a great client"

Carol Battle

February 7, 2025

5 out of 5

"I’m so satisfied with all that State Farm has done for me! Thanks a lot"

Sylvia Hadley

February 4, 2025

5 out of 5

"Erika responded to my questions in a kind, prompt and professional manner. She gave me options I was unaware of that was appropriate for my needs. Agent Natalie has a wonderfull staff member, Erika to work in her office. Keep up the good work Erika."

Michael Robinson

January 26, 2025

5 out of 5

"Very pleasant customer service and helpful with all questions. Return calls in timely manner!"

Linda Underwood

January 24, 2025

5 out of 5

"The nice & friendly phonecall was surprisingly VERY quick & efficient."

Nathaniel Fiedler

January 3, 2025

1 out of 5

"Just got dropped from State Farm. Was in an accident in November and had a few claims for chips in windshield. This is what you get for high premiums. This agency will not go to bat for you. More or less told me nothing they can do to help expedite my car repair. My car has been sitting at a repair shop for nearly 6 weeks without nothing being down but a teardown for a quote. Now being told I may be responsible to pay for the teardown. State Farm wants to used aftermarket and sqlvaged parts for the repair. This is what you pay insurance for. Stay away!"

We responded:

"Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. I understand how frustrating it is to deal with an extended repair process and concerns about coverage and parts. As your local agency, we strive to assist our clients in navigating claims and repair issues. While we don’t directly control claims decisions or repair timelines (as these are managed by State Farm’s claims department and the repair shop), we are always here to advocate for our clients and provide guidance. I know we discussed your claim previously and I attempted to help to the best of my abilities. I will reach out again we’ll do our best to address your concerns. We value your feedback and will use it to improve how we support our clients in the future. Natalie Mathews"

Kasey Mendiola

October 18, 2024

5 out of 5

"Amazing amazing AMAZING! I called at 4pm and I got the quote and my home owners insurance all the same night. I didn’t have to wait on the phone either, I gave them my information and they called/emailed when the quote was ready. The whole process was easy peasy!! Not to mention I got the best price of all my family or friends. 10/10 would recommend!!! Thank you Kelly and Josh! :)"

We responded:

"Kasey, we're so happy to have you a part of our State Farm family. We truly appreciate your kind words and look forward to taking care of you! "

Leslie George

September 20, 2024

5 out of 5

"ALL MY QUESTIONS WERE ANSWERED, TIMELY & CLEARLY."

Dick Mathson

September 19, 2024

5 out of 5

"Erika was extremely helpful to me finding the right coverage for me."

The H family

September 11, 2024

5 out of 5

"Kelly at State Farm was very attentive and understanding in helping me concerning my rate when I had specific questions regarding the monthly amount. I am on a budget and as a single mom with two driving teenagers, that’s really essential to my family’s daily life. Thank you for helping me and my family!"

We responded:

"Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you need anything else, feel free to reach out."