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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gayle Wood

September 12, 2025

5  out of  5
rating by Gayle Wood
"We appreciate the friendliness and professionalism of Natalie Matthews and her entire staff at the State Farm agency in Bonita Springs, Florida. It is reassuring to have our insurance needs met by a large insurance company like State Farm and talking to everyone in this particular agency is always a pleasure."
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Doug Hurlbutt

September 9, 2025

5  out of  5
rating by Doug Hurlbutt
"It was such a pleasure to work with Natalie! I called looking to insure my vehicle, Natalie made the whole process super smooth!!! I 100% recommend her for all your insurance needs!!!"
We responded:
"Thank you so much for your kind review! I am so glad we could make the insurance process smooth for you. It was a truly a pleasure working with you and we are here for anything you need. "
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Tashi Calderwood

September 5, 2025

5  out of  5
rating by Tashi Calderwood
"I’ve had the privilege of working with Natalie for a while now, and she continually stands out for her professionalism, reliability, and genuine care for others. She is knowledgeable, attentive, and always goes above and beyond to ensure a positive experience. It’s clear that she is truly committed to the people she works with, and I would confidently recommend her to anyone seeking an agent they can trust."
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Andrew Pierre

July 9, 2025

5  out of  5
rating by Andrew Pierre
"I had all but very good experience with all the staff communication skills are excellent."
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Leslie Kureth

July 1, 2025

5  out of  5
rating by Leslie Kureth
"Everytime I call they are very professional & answers every question I might have. The prices are good. Very Happy with State Farm!!!😊"
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JOSEPH LAROCCA

June 30, 2025

5  out of  5
rating by JOSEPH LAROCCA
"Great help"
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Paula Hartsfield

June 30, 2025

5  out of  5
rating by Paula Hartsfield
"When I met with Natalie and then talked with her on the phone over a year later, she explained things in a way that I understood. She was complimentary of my work to be knowledgeable of insurance coverage. Natalie seems to remember me from that meeting in her office which I appreciate."
We responded:
"Thanks so much for the kind words! It was great chatting with you again, and I’m really glad I could explain things in a way that made sense. I definitely remembered our meeting—it means a lot to me to build real connections with the people I work with. Appreciate you taking the time to leave a review!"
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Pete Sforza

June 23, 2025

5  out of  5
rating by Pete Sforza
"Great customer service . Recommend them 100%"
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Mahmoud Baali

June 23, 2025

5  out of  5
rating by Mahmoud Baali
"Natalie was very helpful today, I really appreciate her helping me in all my insurance affairs in Florida."
We responded:
"Thank you for being a part of our State Farm family Mahmoud. We appreciate your business and look forward to serving you "
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Diana Abens

June 20, 2025

1  out of  5
rating by Diana Abens
"We tried really hard to work with them. We could not get quotes or responses. Can anyone recommend another agent?"
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Peter Pawlik

June 18, 2025

5  out of  5
rating by Peter Pawlik
"My requests for policy changes are handled quickly and efficientl;y"
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South Ben Shovel Slayer

June 17, 2025

5  out of  5
rating by South Ben Shovel Slayer
"Very attentive and great customer service. Erika was amazing and answered all my questions."
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Erika N

June 17, 2025

5  out of  5
rating by Erika N
"I love my local office! Staff is always nice and welcoming. They answer all my questions and concerns. 10/10"
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Nik George

June 12, 2025

5  out of  5
rating by Nik George
"Can't thank her enough for making the process so seamless!"
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Manuel Venustiano Ek Peraza

June 3, 2025

5  out of  5
rating by Manuel Venustiano Ek Peraza
"Natalie Mathews, es la mejor , siempre muy atenta y amable!!"
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Jacque Hewitt

May 29, 2025

5  out of  5
rating by Jacque Hewitt
"They are so patient and helpful. Allyson truly helps me out no matter what the case may be. So resourceful and understanding"
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22429081

May 22, 2025

5  out of  5
rating by 22429081
"As always calling the office, made it very simple to put my car on vacation mode with my policy. Thank you for the great service. Have a good summer."
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Pedro Montes

February 7, 2025

5  out of  5
rating by Pedro Montes
"Great customer service, the Best team of swflorida. 100% recommended."
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Carol Battle

February 7, 2025

5  out of  5
rating by Carol Battle
"I’m so satisfied with all that State Farm has done for me! Thanks a lot"
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Ryan Stevenson

February 6, 2025

1  out of  5
rating by Ryan Stevenson
"Had a negative experience with another agent, so we switched to Natalie. Worst mistake ever - she just took over $1200 from our bank account without authorization and refuses to refund it. Beware of doing business with Natalie or State Farm."
We responded:
"Thank you for sharing your concerns. We take situations like this very seriously and strive to ensure all transactions are transparent and authorized. I’d love the opportunity to look into this further and resolve any misunderstandings. Please contact me directly at me 239-319-0388 so we can review the details and find a fair resolution. Our goal is always to provide honest and reliable service to our clients."
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Sylvia Hadley

February 4, 2025

5  out of  5
rating by Sylvia Hadley
"Erika responded to my questions in a kind, prompt and professional manner. She gave me options I was unaware of that was appropriate for my needs. Agent Natalie has a wonderfull staff member, Erika to work in her office. Keep up the good work Erika."
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Michael Robinson

January 26, 2025

5  out of  5
rating by Michael Robinson
"Very pleasant customer service and helpful with all questions. Return calls in timely manner!"
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Linda Underwood

January 24, 2025

5  out of  5
rating by Linda Underwood
"The nice & friendly phonecall was surprisingly VERY quick & efficient."
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neil kitchen

January 24, 2025

5  out of  5
rating by neil kitchen
"Simple and quick very nice and knowledgeable person"
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Barbara Reed

January 9, 2025

5  out of  5
rating by Barbara Reed
"This agency always answers phone calls promptly and the agents are very helpful and courteous. I would highly recommend this agency."
We responded:
"Thank you for your kind words. Thankful to have great clients like you and Larry"